Terms of Service

By creating an account, ticking the "I have read and agree to the Terms of Service and the Privacy Policy" box at registration, accessing the Service through any interface (web, mobile or API), or otherwise indicating your acceptance to us, you confirm that:

• you have read, understood and agree to be bound by these Terms;
• you have read our Privacy Policy, which explains how we process your personal data;
• you have read our Cookies Notice; and
• you are entering into this contract in your individual capacity, or, where you do so on behalf of a legal entity, that you have authority to bind that entity.

If you do not agree to any part of these Terms you must not access or use the Service.

The Service is provided by PARTNERME AI LTD, a company registered in England and Wales (Company No. 16565170), registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. Where these Terms refer to "PartnerMe AI" this means PARTNERME AI LTD, its successors and assigns.

Our registered office and contact details are published on our public website. For contractual notices please email support@partnerme.net.

The Service is intended exclusively for adults aged 18 or over. We do not offer the Service to children and we do not knowingly process the personal data of any person under 18.

At registration we apply the following gates:

1. we require you to enter a date of birth that puts you at 18 or over and we reject registrations that do not meet this threshold both client-side and server-side;
2. we require you to tick an express "I confirm that I am 18 years of age or older" declaration as a separate affirmative act, in line with the consent standard at Art. 7 UK GDPR.

You must also be permitted under the laws of your country of residence to enter into a contract with us and to use a multi-agent AI networking service of this kind. Where a regulator, employer or institution forbids your use of the Service it is your responsibility to respect that prohibition.

You must provide accurate registration information and keep it up to date. You are responsible for all activity that occurs under your account. You must:

• choose a passphrase of at least twelve characters and never re-use a passphrase from another service;
• keep your authentication credentials confidential and immediately notify us if you believe they have been compromised, by emailing support@partnerme.net;
• enable two-factor authentication where the option is available; and
• not share, sell or rent your account, your access tokens, or your AI usage credits.

We store your passphrase only in a one-way bcrypt-hashed form at cost factor 12 - we cannot recover it for you and a fresh passphrase must be set via our password-reset flow.

You agree not to use the Service to do, or to attempt to do, any of the following:

• upload, transmit or generate content that is unlawful, defamatory, infringing, harassing, hateful, sexually explicit, violent, or that would amount to a criminal offence or a civil wrong in any jurisdiction where you make it available;
• harvest, scrape, mass-export or otherwise extract personal data of other users beyond what the Service exposes by design;
• impersonate any person, misrepresent your professional credentials or affiliations, or create accounts under false pretences;
• use the Service to send unsolicited commercial electronic communications contrary to the Privacy and Electronic Communications Regulations 2003 (PECR), the GDPR, the CAN- SPAM Act 2003 or any equivalent law;
• interfere with, probe, attempt to penetrate or otherwise compromise the security, integrity or availability of the Service or any underlying infrastructure;
• attempt to bypass rate limits, AI usage credits, paywalls, region gates, age gates or any other access control;
• reverse-engineer, decompile, disassemble or extract the source code, model weights, or training data of any component of the Service except to the extent that such activities cannot be excluded under UK law (e.g. permitted decompilation under section 50B of the Copyright, Designs and Patents Act 1988);
• use the Service to develop or train any competing AI product or large language model; or
• use the Service to make decisions that produce legal effects on a person, or significantly affect them, contrary to Art. 22 UK GDPR and the related ICO guidance on AI and data protection.

The Service includes four AI agents: a Matchmaking Agent that recommends other users, your LinkedIn connections, and leads based on the criteria you authorise; an Auto-Posting Agent that drafts content - including Instagram Stories, scheduled series, and AI-generated images and short videos - for your LinkedIn, Instagram, Threads, WordPress (self-hosted and WordPress.com), Wix, Webflow and Circle connectors (with further connectors added over time); an Auto-Replying Agent that drafts replies to comments and direct messages received on your connected accounts; and a Network-Boosting Agent that drafts engagement actions (such as likes, comments, shares, reposts and quote-posts, depending on what each platform's official interface supports) on posts by fellow community members who have opted in. On LinkedIn, engagement actions always require your per-item approval.

By default, every AI-drafted output is held for your review and approval before anything is published. Once you have trained an agent - through its assisted drafts, your edits and your feedback - to behave exactly as you would like, you may optionally switch that individual agent to autonomous mode on the Autonomy page (auto-posting and auto-replying each carry their own setting), and cross-member engagement can be set to autonomous per engagement method (like, comment, share, and so on) - autonomous engagement additionally requires a threshold of previously approved actions, and LinkedIn engagement always remains approve-only. In autonomous mode that agent's drafts (or that engagement method's actions) run without per-item review as your standing instruction; you can revert to assisted or manual mode at any time, and everything published remains visible on the relevant agent's page - Auto-Posting, Auto-Replies, or (for engagement drafts) the Network Boost page. Two further instructions matter here: (i) telling the agent to publish while you are editing a specific draft in an edit conversation approves that item; and (ii) setting up a recurring posting schedule or media series (including its one-time generation-quality consent) is your standing instruction for each run of that series - drafting, and any consented media generation - until you change or remove it. In assisted mode each recurring run still produces a draft held for your approval; runs publish without per-item review only where you have switched that agent to autonomous mode.

You acknowledge that AI agents produce probabilistic output that may be inaccurate, incomplete, misleading or otherwise unsuitable. You must review every AI-drafted output before approving it for publication - or, where you have enabled autonomous mode, monitor the published output regularly and correct or remove anything unsuitable. You remain the author of, and the person legally responsible for, any content published through the Service on your accounts, in every mode.

We retain only the minimum metadata needed to operate the agents and apply the safeguards described in our Privacy Policy. Inputs and outputs are never used to train upstream model providers - AI processing runs on enterprise endpoints in our own cloud subscriptions (Microsoft Azure for language, speech and voice models; Google Cloud for image and video generation), under provider terms that prohibit the use of your content for model training. Providers may retain prompts and outputs for a short period (up to 30 days) solely for abuse monitoring, after which they are deleted; that retention is never used for training. Where AI processing happens is described in the International Transfers notice.

AI transparency.AI involvement is disclosed in-product: the agents identify themselves as PartnerMe AI, AI-authored messages are cryptographically signed and badged, and AI-assisted posts carry an "AI-assisted" indicator on the Auto-Posting page - posts created in autonomous mode additionally carry an "Autonomous" indicator there. AI-generated media produced through the Service carries the generation provider's machine-readable provenance signals where supported, and we additionally create signed C2PA Content Credentials provenance records for AI-generated images and video, embedded into the media file itself where the format and tooling allow. Where a platform or a law that applies to you (for example the EU AI Act's transparency obligations, or a platform's synthetic-media policy) requires you to label AI-generated or AI-assisted content you publish, you are responsible for applying that label before publishing.

Improving our own AI systems. Feedback you give an agent is used first and foremost to improve that agent for you alone. Where a piece of your feedback contains a general lesson that would improve drafting for every user, a generalised version of that lesson is derived from it with every identifying detail removed, and only that de-identified version may be used - after human review - for model improvements of our own AI systems, for the benefit of all users. On paid plans this happens only for items you individually approve after seeing the exact de-identified text; on the Free plan these de-identified contributions happen automatically and are part of how the free Service is provided. Your original feedback wording stays private to your account in either case, and none of this involves training the underlying third-party AI models. Details are in section 3.10 of our Privacy Policy.

Product feedback.The feedback button on every page is a voluntary channel for bugs, ideas and requests about the Service; it is not needed to use the Service. By sending feedback you grant us a perpetual, royalty-free licence to use the ideas and suggestions in it to improve the Service, without any obligation to you. Feedback is not used to train AI models and never shapes content drafted for you or for any other user. Do not include other people's personal data, confidential information you are not entitled to share, or health information. What we collect and how long we keep it is in section 3.12 of our Privacy Policy.

You retain all intellectual-property rights in the inputs you provide to the AI agents. You grant PartnerMe AI a worldwide, royalty-free, sub-licensable licence to process your inputs for the limited purpose of operating, debugging and improving the Service in accordance with these Terms and our Privacy Policy; this licence terminates when you delete the relevant content or close your account. Generalised improvement data that has been fully de-identified as described above contains no identifying details and no personal or account-specific content: it captures the generic lesson rather than your protected expression, although where a piece of feedback is itself entirely generic the lesson may restate it in substance. Once contributed to the common improvement pool it is no longer your content, no intellectual-property rights of yours attach to it, and it may continue to be used after the termination of the licence above. To the extent any such rights were nonetheless found to subsist in generalised improvement data, you grant PartnerMe AI a perpetual, irrevocable, worldwide, royalty-free licence to continue using it, and you waive any associated moral rights to the fullest extent permitted by law.

The Service can connect to LinkedIn, Google, Instagram, Threads, WordPress (including WordPress.com), Wix, Webflow and Circle to read or post on your behalf - with further connectors added to the product over time - and to Stripe for billing. Video meetings run on PartnerMe AI's own real-time infrastructure hosted in the United Kingdom, not on a third-party meetings service. When you authorise an integration you grant us only the OAuth scopes you tick during the consent flow; you may revoke any of those scopes at any time from your profile settings or from the third party's own dashboard.

You are responsible for complying with the terms of service of each third-party platform you connect, including their content policies and rate limits. PartnerMe AI is not responsible for actions taken by third-party platforms on your account (for example, where LinkedIn restricts or suspends your account because of content drafted by the Auto-Posting Agent and published by you).

The Service supports shared workspaces ("Teams") and member groups ("Communities"). Joining a Team gives you a team workspace alongside your personal one; the two are separate, and switching context in the app switches which one you are acting in. Your personal workspace is never shared with a Team.

Inside a team workspace, sharing is the feature: connectors connected to the Team are shared, and members with the relevant permission can publish and read through them; content created in the team workspace - posts, replies, engagement drafts, generated media, agent chat threads, meetings and calendar entries - is visible to the Team; the Team's agents draw on the Team's shared preferences and training data; AI usage is funded by the Team's credit wallet or per-member allocations (per the Team's billing mode) and is recorded in a Team ledger - each member sees their own spending, and members with the Team's credits-visibility permission see the shared pool, allocations and member spending; and administrative actions are recorded in a Team audit log visible to Team administrators. Where you connect an account or upload material to a team workspace you confirm that you are entitled to let the Team use it.

Teams have role-based permissions (owner, admin, manager, member). The owner is responsible for the Team, including its billing. Owners and admins can invite members from their existing connections (the invitee accepts or declines in the app), change roles and permissions, and remove members. If you leave or are removed from a Team you lose access to its workspace; content, connections and data that belong to the Team remain with the Team, and your personal workspace is unaffected. When deleting their account, a Team owner chooses whether the Teams they own transfer to the most senior remaining member or are deleted together with everything they own - team content, agent data, communities and connectors (remaining members are notified). A Team with no other members is always deleted, and an account removed without an explicit choice (for example after long inactivity) defaults to transfer.

Communities are groups of members, owned by an individual member or by a Team. The Community's owner reviews join requests for approval-based Communities and holds moderation controls, including removing or blocking members. Network boosting within a Community is opt-in per member: opting in makes your published posts visible to other opted-in members' agents for the engagement actions described in clause 6, and you can withdraw at any time. These Terms - including clause 5 (Acceptable use) - apply to everything you do inside a Team or Community, and you remain responsible for your own actions there. How member data flows inside Teams and Communities is described in section 3.11 of our Privacy Policy.

Paid plans are billed in advance through our payment processor, Stripe. As a United Kingdom merchant our Stripe contracting entities are Stripe Payments Europe, Limited (Ireland) and Stripe Payments UK, Ltd, which is authorised by the UK Financial Conduct Authority as an electronic money institution (reference 900461) and carries out the regulated payment services for our account; Stripe's United States affiliate, Stripe, LLC (formerly Stripe, Inc.), supports Stripe's global processing infrastructure. AI features run on AI usage credits. The Free plan accrues a small daily credit allowance up to a monthly cap and cannot purchase additional credits - when the allowance is spent, AI features pause until credits accrue again. Paid plans include no bundled credits: AI usage is pay-as-you-go through credit top-ups, and credits are consumed per AI action, with your usage itemised in your billing usage area.

A referral discount from our Refer & earn programme (clause 23) applies to the first invoice of an annual plan only and cannot be combined with other promotion codes.

UK / EU statutory cancellation right. If you are a consumer resident in the United Kingdom or the European Economic Area you have a right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for fourteen (14) days following the start of your subscription, with the exception that this right is lost once you have requested that the Service begins to be supplied to you within the cancellation period and you have used it. Where the right applies, please email support@partnerme.net to exercise it.

You may cancel a recurring subscription at any time from the billing portal in your profile. Cancellation takes effect at the end of the current billing period. We do not refund partial periods except where required by law.

We retain a record of paid invoices for six years to comply with the record-keeping rules set by HM Revenue & Customs and the Companies Act 2006.

PartnerMe AI owns or licenses all intellectual-property rights in the Service, including the software, the design system, the AI agent prompts, the database schema, the model weights we host, all logos and brand marks, and the curated lead data we provide. Nothing in these Terms transfers any of those rights to you. You may not copy, modify, distribute, sell or create derivative works of any part of the Service except as expressly permitted by these Terms.

You retain all intellectual-property rights in the content you upload or generate through the Service. By submitting content for processing or publication you grant PartnerMe AI the licences described in clause 6 above.

PartnerMe AI is committed to meeting the substantive accessibility requirements of the European Accessibility Act (EAA) 2025 and Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. We:

• test every release against WCAG 2.2 AA using a combination of axe-core, manual screen- reader passes (NVDA, VoiceOver) and keyboard-only navigation;
• maintain a published accessibility statement and a contact channel for issue reports;
• fix critical accessibility regressions within five working days of report;
• provide a dedicated route at support@partnerme.net for accessibility complaints; and
• keep an internal register of known accessibility issues and their remediation timelines, in line with the EAA 2025 documentation duty.

You may close your account at any time from /account/privacy. On closure:

• we erase or anonymise your personal data within thirty calendar days, subject to the legal-retention exemptions described in our Privacy Policy (for example the six-year HMRC retention on financial records);
• your active subscription ends at the end of the current billing period;
• stored OAuth tokens for connected integrations are deleted immediately and revoked with the provider where the provider supports token revocation; and
• your email address is released after anonymisation and can be used again for a new registration.

We may suspend or terminate your access to the Service immediately and without prior notice where (i) you commit a serious or repeated breach of these Terms, (ii) we are required to do so by a court order or competent regulator, (iii) your continued use of the Service would expose us or another user to a genuine risk of harm, fraud, or financial loss, or (iv) you have not signed in for three years and our automated dormant-account anonymisation cycle has run on your account.

To the maximum extent permitted by law, the Service is provided on an "as is" and "as available" basis. We do not warrant that the Service will be uninterrupted, error-free, or fit for any particular purpose, and we exclude all implied terms (including any implied warranty of satisfactory quality, fitness for purpose, or non-infringement) to the maximum extent permitted by law.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under the law that applies to you, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or under any mandatory consumer-protection law.

Subject to the carve-outs in clause 13 (Disclaimers and warranties):

1. we are not liable to you for any loss of profits, loss of business, loss of revenue, loss of goodwill, loss of opportunity, or for any indirect or consequential loss, whether arising in contract, tort (including negligence), under statute or otherwise; and
2. our aggregate liability to you for all claims arising out of or in connection with these Terms in any twelve-month period is limited to the greater of: (i) the fees you actually paid us in the twelve months immediately preceding the event giving rise to the claim; and (ii) one hundred pounds sterling (£100).

Where you use the Service in the course of a trade, business, craft or profession (i.e. you are not acting as a consumer), you agree to indemnify and hold PartnerMe AI harmless against any claim, loss, damage, cost or expense (including reasonable legal fees) arising from or in connection with (a) content you publish through the Service, (b) your breach of these Terms, or (c) your violation of any law or the rights of any third party.

This indemnity does not apply to a Consumer User (see clause 16).

Where you use the Service as a consumer (i.e. for purposes wholly or mainly outside your trade, business, craft or profession), nothing in these Terms restricts your statutory rights, including your rights under the Consumer Rights Act 2015 (including its Part 2 unfair-terms protections, which replaced the Unfair Terms in Consumer Contracts Regulations 1999) and the Consumer Protection from Unfair Trading Regulations 2008. For UK consumer advice see Citizens Advice.

Neither party is liable for any failure or delay in performing its obligations under these Terms to the extent caused by an event outside its reasonable control (a force-majeure event), including acts of God, war, civil unrest, strikes, industrial disputes, internet outages, denial-of-service attacks, fires, floods, power failures, government actions, or pandemic-related restrictions. The affected party must notify the other in writing as soon as reasonably practicable.

We may amend these Terms from time to time, and the Service itself evolves continuously. Additions to the Service - new agents, features, integrations and services - are not amendments to these Terms: they may launch at any time without notice, and where a new capability genuinely needs terms of its own we will present them when you first use it. For amendments to these Terms, notice is proportionate to impact: (i) increases to the prices we announce - for example subscription plan prices or AI credit top-up prices - and changes that materially reduce your rights under these Terms, will be announced by email and in-app at least thirty (30) calendar days before they take effect, and a price change never affects a billing period you have already paid for (the credits an individual AI action consumes are variable by nature - they depend on what you ask the agents to do and the AIs being used - and that ordinary variability is not a price change); (ii) other material changes will be announced by email and in-app at least fourteen (14) calendar days before they take effect; and (iii) non-material changes (clarifications, drafting corrections, changes that do not adversely affect you) may take effect immediately when posted, with the effective date at the top of this page updated. Where a change is required by law or by a regulator, a shorter notice period may be unavoidable. Your continued use of the Service after the effective date of an amendment constitutes acceptance of the amended Terms. If you do not accept an amendment your remedy is to close your account before the effective date.

If a court of competent jurisdiction finds any provision of these Terms to be invalid, illegal or unenforceable, the remaining provisions remain in full force and effect, and the invalid provision will be replaced with an enforceable provision that most closely reflects the parties' original intention.

These Terms, together with our Privacy Policy, our Cookies Notice, our Children's Policy, our International Transfers Notice, the Business Associate Agreement where you have signed it for a HIPAA-enabled workspace, and the Affiliate Programme Terms where you have joined the Refer & earn programme, form the entire agreement between you and PartnerMe AI in relation to the Service and supersede any prior agreements, representations and understandings.

These Terms are governed by the laws of England and Wales. Subject to any mandatory consumer-protection right you may have in your country of residence, the courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Service.

Contractual notices, questions about these Terms, billing, accessibility, and security-vulnerability disclosures: support@partnerme.net.

Data-protection matters and privacy rights (including erasure and SAR requests): privacy@partnerme.net.

The Service is offered on two tiers. On the Standard plan(the default), you must not submit, upload, transmit, store or generate any Protected Health Information ("PHI" / electronic PHI, as defined under the U.S. Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, "HIPAA") through the Service. The Standard plan is not HIPAA-compliant and no Business Associate Agreement ("BAA") is in effect for it.

PHI is permitted on the HIPAA plan only after a signed, active BAA and only inside a HIPAA-enabled workspace. HIPAA is enabled per workspace (each Team and your personal account is governed independently) - there is no account-wide PHI toggle. You can review the in-product BAA at /baa and enable HIPAA for a workspace at /account/hipaa.

• Your HIPAA status is your determination. You are solely responsible for determining whether you are a Covered Entity, a Business Associate, both, or neither (each as defined in 45 C.F.R. § 160.103), and whether and how HIPAA applies to your use of the Service. We do not make that determination for you and do not provide legal advice.
• PHI requires an active BAA. Before you handle PHI anywhere on the Service - including through platforms you have connected - you must enable HIPAA for the relevant workspace and sign the BAA. Once your BAA is active, what PHI you handle and where - including what you choose to send or publish through your Connected Accounts - is your decision and your responsibility as the Covered Entity or Business Associate: disclosures you make on your own channels remain governed by your own HIPAA obligations, including any individual authorisations they require.
• What we control. In a HIPAA-enabled workspace the whole platform is available to you, and we provide the safeguards that are in our hands: AI processing runs only on BAA-covered models (never our default model - the agents fail closed rather than fall back), data is encrypted in transit and at rest with end-to-end encryption for user-to-user messages, PHI access is recorded on a tamper-evident audit log, multi-factor authentication is required, and PHI is never used for marketing, analytics, product improvement or model training. The split of responsibilities is published with the Business Associate Agreement.

We may suspend a workspace, disable a feature or integration, and remove, quarantine or render inaccessible any PHI that we reasonably believe is being processed in violation of this clause - that is, PHI found anywhere no active BAA covers it, such as the Standard plan or a workspace that is not HIPAA-enabled - in order to protect the security and integrity of PHI and the Service.

With respect to PHI, the BAA controls over these Terms to the extent of any conflict. Except as modified by the BAA for PHI, these Terms otherwise continue to apply. See also the HIPAA section of our Privacy Policy.

If you were referred.Our Refer & earn programme lets an existing user share a referral code or link. If you create a new account with such a code - through the link, the code field at registration or the code field at checkout - you receive a percentage discount on the first invoice of an annual Plus or Team plan, at the rate shown to you at checkout. The discount applies to that first annual invoice only, never to renewals, per-seat Team charges or AI credit top-ups; it cannot be combined with any promotion code; it is available only to accounts that have never held a paid subscription; you may not use your own code; each account can be referred once, by the first code captured for it; and the referral expires at the end of the attribution window (365 days by default) if you have not bought an annual plan by then. Referrals are recorded and audited so that the discount and the referrer's commission can be calculated correctly; the referrer sees only that a sign-up converted, the plan, the date and the amount - never who you are (section 17 of our Privacy Policy). Your statutory rights, including the cancellation right in clause 9, are unaffected.

If you refer others.Any user can join the programme from the Refer & earn tab of their profile by accepting the Affiliate Programme Termsand completing Stripe's payout setup. Affiliates earn a commission on the first annual invoice of each referred user, calculated on what the referred user actually paid for the base plan after the discount and before tax, held for 30 days against refunds and disputes, and paid out through Stripe monthly or on demand once the balance reaches the minimum, less one payout fee per payout. Affiliates are independent of us, are responsible for their own taxes, must promote truthfully and disclose the relationship where the law requires, and may lose commission or their place in the programme for self-referral, fraud or misleading promotion. The full rules - rates, hold period, minimum payout, fee schedule, promotion rules and data protection - are in the Affiliate Programme Terms, which prevail over these Terms on programme matters.